The weather was sunny and warm as shoppers entered the corridors of Spotsylvania Mall on Friday, October 10 at 2:00 p.m. There were three patterns that I noticed in the mall. First, the mall stores seemed to serve the daily needs of the individual customers. Second, the mall also served a large racially diverse demographic and addressed the needs of men, women, and children. Third, the line between public and private space is blurred in the mall’s corridors.
Many of stores seem to be aimed at the needs of women and children. Hot Topic, which sold body jewelry, clothes and tee shirts with rock band logos, was aimed at the younger audience. I saw a woman with three kids shopping in the store. She was buying things for her kids. The mall did not leave men out in their consideration. There are several stores that focused more on men. In the Game Stop, there were guys of all ages checking out video games and playing in-store video game demos.
I noticed that the majority of people had shopping bags in their hand. In some cases, shoppers were carrying more then one type of bag, suggesting that they were shopping at multiple stores and were purchasing more items. The mall seems like it is designed to satisfy most of consumers’ needs and wants. You can buy clothes, shoes, beauty products, sporting goods, video games and cell phones.
Hollister sold clothes that are aimed at a young and hip audience. The largest size of pants available on the shelf was a 32. In the retail space the level of light was very low and loud pop music blasted throughout the store. The strong smell of perfume was everywhere. In Hollister, there were only two customers in the store during my visit. They were both adults, in their late twenties to early thirties. Both customers held items in their hand they were thinking about purchasing. The employees at Hollister were all young.
There was a very diverse crowd of shoppers in Spotsylvania Mall. Men and women, both in groups and as single individuals shopped in the mall retail stores. I saw groups of families with kids shopping and a few small packs of teenagers walking around the mall. There were also many different people representing various racial groups, and I saw a large number of men working in various retail stores in the mall. At Buzzy’s Play Park there were women and men watching over their kids as they played.
With one-step inside the narrow doorway at Spencer’s’ Gift you can sense an atmospheric change, similar to the feeling of leaving an air conditioned house a warm summer day. Inside the store, dim light and loud music leaves you with the feeling that you just entered a house party. Merchandise covers almost every inch of the space and customers walk around checking out various products. They sold costumes, tee shirts, jewelry, and sex toys. Off in the corner a woman used her cell-phone to take a picture of the man she was with trying on a pink wig. The low lights and music breed an air of comfort, similar to hang out at home or a friend’s house.
People appear to be comfortable in the mall. They do things that would usually be reserved for their private spaces at home. In one of the small boutiques called Perfect Eyebrows, which was located in the middle of the walking aisle, a woman relaxing in a recline position has her eyebrows pluck by a service worker. At a similar boutique called Ultra Bright Smile, I saw a woman siting in a reclined position with a glowing neon blue instrument in her mouth to have her teeth cleaned. These women agreed to have private aspects of their personal lives and hygiene broadcast to all who happened to be walking by. For them it seems that the mall really is an extension of the domestic space.
Overall the mall seems to serve as a general store because it servers multiple needs of consumers from clothing, entertainment, health and beauty. I felt comfortable in the mall, but I would only shop there if I needed something that I could not find somewhere else. I did not personally connect with the space because it seems artificial and too pre-package for my taste.